FAQs - Frequently Asked Questions
What areas do you deliver to? We deliver to these areas.
Bexley, Bexleyheath, Bromley, Blackfen, Barnehurst, Belvedere, Crayford, Chislehurst, Crockenhill, Dartford, Darenth, Erith, Eltham, Farningham, Gravesend, Greenhithe, Hawley, Hextable, Hither Green, Horton Kirby, Orpington, Petts Wood, Sidcup, Swanley, Sutton at Hone, Wilmington and Welling. See our delivery area page.
How Long does it take to set up and take down the Bouncy Castle? On average it takes around 15 - 20 minutes to set up the Bouncy castle securely and 20 - 25 minutes to pack away.
What preparation is needed before delivery of the Bouncy Castle? Have clear access to where the Bouncy castle will be set up including side access, ensuring that bins/rubbish etc is moved as will need to transport the castle on a trolley. Please ensure the garden is clear of any toys, sharp objects and pet excrement or anything that will damage the bouncy castle. Ensure that you have measured the garden allowing for an additional 1m on each side and 2m at the rear of the Bouncy Castle, this will allow us to stake the castle securely.
What deposit do I need to pay? £30 per booking online
How do I pay? Payment is on delivery by cash
What happens if it is raining? All of our Bouncy Castles have rain covers/sun shields for light rain. On the morning of the party if heavy rain is forecasted, in the event of bad weather/wind we offer free cancellation for the balance.
How long do we have the castle for? You will have the castle for the day, we deliver between 7am - 12pm and collect from 5pm to 8.00pm. You will be contact on the day prior to your booking to confirm your delivery when on route.
What age group can use the Bouncy Castle? Children up to 12 years of age and family castles for all ages.
When can the castles be hired? We hire castles 7 days per week, subject to availability. Summer and Winter months, 365 days a year.
How do I book? Please book online and if you have any questions please let us know by email sales@jumpabouts.co.uk or call us 07956 838687 or What's App.
Are you insured? We understand the importance of safety. All of our castles and electrical equipment are fully tested and certified and we hold £5 million Public Liability Insurance.
Do you offer overnight hire for bouncy castles and inflatables? Yes, we do! Overnight hire is available for adult and family-friendly inflatables for an additional charge. Unfortunately, overnight hire is not permitted for children’s castles unless they are installed indoors. The location must be secure, lockable, and the inflatable must stay fully inflated overnight to avoid any risk of damage.
Can I book a bouncy castle hire during winter? Yes, our services run throughout the year. Whether it’s a festive indoor event or an outdoor celebration in the summer, you can hire from us 365 days a year.
What if the inflatable doesn’t fit when you arrive? If the area provided is not suitable or access is obstructed, our team will not be able to install the inflatable and the booking will still be charged in full. This includes situations involving limited height clearance, stairs, tight spaces, or distances that exceed what was stated at the time of booking.
Can I use face paints, glitter, or party sprays on the castles? No. To protect our equipment, nothing should be used on or near the inflatables, including face paint, silly string, confetti, glitter, food, chewing gum, coloured drinks, pets, or sharp objects. Many of these items cause stains or damage that can’t be removed.
What happens if you need to bring the inflatable through my house? If access to the setup area involves passing through your property, our staff will proceed carefully. However, we are not liable for any damage caused to walls, floors, door frames, or fittings. The customer assumes responsibility for any repair costs if damage occurs during access.
How can I prepare before your arrival? Please ensure any balance due is ready on the day, unless paid in advance. Clear all access routes, remove garden obstacles like toys, animal mess, trampolines, or overhanging branches, and double-check that you selected the correct surface type when booking. Incorrect information may lead to delivery refusal with no refund.
What if I don’t have a nearby power source? We supply a standard 25m extension lead. If your power point is further away—up to a maximum of 45 metres—please let us know at the time of booking so we can bring a longer lead. It’s essential that a reliable electricity supply is available for the equipment to function safely.
Can I decorate the inflatable with balloons or banners? No additions such as balloon arches, banners, posters, or decorations should be attached to any inflatable. These can cause tears or leave marks, and customers may be charged a damage fee if this occurs.
Can we use water on or around the inflatable? No water-based activities are allowed. This includes paddling pools, hoses, water balloons, and water pistols. All inflatables must stay dry throughout the hire period. A £30 cleaning charge will apply if any inflatable is returned wet or soiled.
Is it possible to hire equipment for more than one day? Yes. Multi-day hire can be arranged when you book. Simply choose the additional hire option in the online booking system, or contact us directly to discuss extended hire periods.
Are you fully insured? Yes, safety is a top priority. All of our equipment is tested, maintained, and certified, and we carry £5 million Public Liability Insurance to give you peace of mind.
