FAQs - Frequently Asked Questions

What areas do you deliver to? We deliver to these areas.
Bexley, Bexleyheath, Bromley, Blackfen, Barnehurst, Belvedere, Crayford, Chislehurst, Crockenhill, Dartford, Darenth, Erith, Eltham, Farningham, Gravesend, Greenhithe, Hawley, Hextable, Hither Green, Horton Kirby, Orpington, Petts Wood, Sidcup, Swanley, Sutton at Hone, Wilmington and Welling. See our delivery area page.

How Long does it take to set up and take down the Bouncy Castle? On average it takes around 15 - 20 minutes to set up the Bouncy castle securely and 20 - 25 minutes to pack away.

What preparation is needed before delivery of the Bouncy Castle? Have clear access to where the Bouncy castle will be set up including side access, ensuring that bins/rubbish etc is moved as will need to transport the castle on a trolley. Please ensure the garden is clear of any toys, sharp objects and pet excrement or anything that will damage the bouncy castle. Ensure that you have measured the garden allowing for an additional 1m on each side and 2m at the rear of the Bouncy Castle, this will allow us to stake the castle securely.

What deposit do I need to pay? £30 per booking online

How do I pay? Payment is on delivery by cash

What happens if it is raining? All of our Bouncy Castles have rain covers/sun shields for light rain. On the morning of the party if heavy rain is forecasted, in the event of bad weather/wind we offer free cancellation for the balance.

How long do we have the castle for? You will have the castle for the day, we deliver between 7am - 12pm and collect from 5pm to 8.00pm. You will be contact on the day prior to your booking to confirm your delivery when on route.

What age group can use the Bouncy Castle? Children up to 12 years of age and family castles for all ages.

When can the castles be hired? We hire castles 7 days per week, subject to availability. Summer and Winter months, 365 days a year.

How do I book? Please book online and if you have any questions please let us know by email sales@jumpabouts.co.uk or call us 07956 838687 or What's App.

Are you insured? We understand the importance of safety. All of our castles and electrical equipment are fully tested and certified and we hold £5 million Public Liability Insurance.