Terms & Conditions of Hire

Definitions
Ordering
Delivery and Collections
Delays and Breakdowns
Equipment and Ownership
Location
Power Requirements and Petrol Blowers
Health and Safety and Supervision
Liability and Insurance
Weather
Quotes, Deposits, Payments, Balances and Prices
Cancellations
Complaints and Problems

1. Definitions

1.1 “Client” / “You” means the individual or organisation hiring equipment or services from the Company.

1.2 “Company” / “We” / “Us” means JumpAbouts and any associated or trading names under which the Company operates.

1.3 “Wet Hire” means equipment or services provided by the Company that are operated, supervised, or staffed by the Company. This includes items described as “with staff” or where event staff have been booked as part of the service, as shown on the booking confirmation.

1.4 “Dry Hire” means equipment or services supplied for use by the Client, where the Client is responsible for operation, supervision, and safe use of the equipment.

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2. Ordering

2.1 By placing an order with the Company—whether online, by telephone, by email, in person, or by any other method—the Client is deemed to have accepted and agreed to be bound by these Terms and Conditions, including the cancellation policy, and enters into a binding contract with the Company.

2.2 When booking online, our system displays the availability of equipment or services for the selected date only. It does not guarantee specific delivery or installation times. The Company will confirm delivery or service times following booking and will notify the Client if it is unable to fulfil the requested order or specific time requirements.

2.3 It is the Client’s responsibility to obtain all necessary permissions from landowners, venues, councils, or any other relevant authority prior to the hire date. The Client must provide evidence of such permission upon request.

Copies of the Company’s insurance, risk assessments, method statements, and safety documentation are available upon request or via our website. The Client should contact the Company prior to placing an order if they have any queries or require clarification.

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3. Delivery and Collection

3.1 Our standard home garden delivery and collection times are as follows:

Summer (April – October):
Delivery between 06:45–11:45.
An early premium delivery option between 06:30–09:00 is available at an additional charge.
Collections are from 17:00 onwards up to 22:00. Later premium collection times may be available at an additional charge.

Winter (November – March):
Delivery between 07:00–11:00.
Collection will be arranged before dark unless otherwise agreed in advance.

3.2 Due to the wide geographical area covered, specific delivery or collection times cannot be guaranteed for home bookings. However, requested time preferences may be noted at the time of booking and the Company will endeavour to accommodate them where reasonably possible. Guaranteed time slots are only available for 'venue' hires.

3.3 Where a later collection time is required for home bookings, an overnight hire service may be available at an additional charge. This applies to adult and family items only. Children’s equipment may only be left overnight where it is indoors or otherwise agreed in writing by the Company.

Where overnight hire is used, the Client is responsible for ensuring that all equipment remains safely inflated and protected from damage, including damage caused by animals or environmental conditions. The area must be secure, enclosed, and where possible lockable. The Client accepts full responsibility for any loss or damage during the hire period.

3.4 For venue, hall, or school bookings, the Company requires a minimum 60-minute delivery window and a minimum 30-minute collection window. This allows sufficient time for installation and removal, as well as allowing for unforeseen delays. Larger setups or multiple items may require extended time windows, which will be confirmed at the time of booking.

3.5 All equipment will be delivered, installed, and inspected by the Company’s staff. Once installation is complete and staff have left the site, responsibility for the equipment transfers to the Client until collection.

3.6 The Client is liable for any loss, theft, or damage to the equipment during the hire period, including overnight hire, up to the full replacement or repair value. Where applicable, the Company may recover such costs from the payment method held on file, following prior notification to the Client.

3.7 The Client is responsible for ensuring adequate access for delivery and installation of equipment. Some items may require a minimum access width of approximately 1 metre or direct vehicle access to the installation point. It is the Client’s responsibility to check product requirements and contact the Company if clarification is needed.

3.8 The Client must not refuse delivery or collection of equipment once booked. Refusal of collection does not transfer ownership of any equipment to the Client.

3.9 Equipment remains the responsibility of the Client from the time of delivery until the time of collection. Where collection is delayed for any reason outside the Company’s control, responsibility remains with the Client until collection is completed.

3.10 The Company operates on a strict delivery schedule. Delays caused by the Client may be subject to additional charges of £10 per 10-minute delay or may result in refusal to proceed with installation where delays significantly impact the schedule. In such cases, no refund shall be due and the full hire charge may remain payable.

3.11 As the Company operates overnight hire services, equipment may occasionally be collected or delivered in wet or dirty condition. Equipment may be cleaned or wiped down on site or prior to next use as required.

4. Delays / Breakdowns

4.1 All delivery and collection times are approximate. The Company will make every reasonable effort to arrive within the stated time window; however, delays may occur due to circumstances beyond the Company’s control. These may include, but are not limited to, traffic conditions, parking restrictions, delays at previous bookings, or vehicle breakdowns.

The Company shall not be liable for any indirect losses, costs, or expenses incurred by the Client as a result of such delays, to the extent permitted by law. No compensation shall be payable for delays outside of the Company’s reasonable control.

The Client is advised to allow a buffer period of 1–2 hours either side of the scheduled delivery and collection times to accommodate any unforeseen delays.

4.2 The Client must report any fault, damage, or operational issue to the Company immediately by telephone or text message. The equipment must not be used further unless the Company confirms it is safe to do so.

Where a fault is reported and is attributable to the Company’s equipment, the Company will, where reasonably possible, arrange inspection and/or provide a replacement subject to availability. The Company will aim to respond and resolve the issue within a reasonable timeframe, typically within approximately 2 hours of acknowledgment, where operationally possible.

Nothing in this clause shall require the Company to provide replacement equipment where the fault has been caused by misuse, negligence, or failure to follow instructions provided by the Company.

5. Equipment and Ownership

5.1 All sizes, measurements, and descriptions of equipment are approximate and provided in good faith to the best of the Company’s knowledge.

5.2 All equipment supplied by the Company remains the sole property of the Company at all times and does not transfer to the Client under any circumstances.

5.3 The Company reserves the right to amend, update, or change product specifications, descriptions, and colours without prior notice, provided such changes do not materially affect the nature or intended use of the equipment supplied.

5.4 The Company reserves the right to substitute any booked equipment or service with alternative equipment of a similar type, specification, and value where the original item is unavailable for any reason. Where reasonably possible, the Company will notify the Client of such substitution in advance.

5.5 The Company may use photographs or images of its equipment, including images taken by the Company or supplied by the Client, for marketing, advertising, and promotional purposes. The Company will take reasonable care to ensure such use is appropriate and does not misrepresent the Client’s event.

5.6 All second-hand items sold by the Company are sold as seen. All sales are final, and no refunds or returns will be accepted. Viewing is recommended prior to purchase.

6. Location

6.1 The space required for safe operation of the equipment must exceed the stated dimensions of the equipment by a suitable safety margin on all sides. The Client is responsible for ensuring that adequate space, access, and an appropriate surface are available for safe installation and use. Any queries should be raised with the Company prior to the hire date.

6.2 On delivery, if the location, surface, access, or venue is deemed unsuitable for safe installation or operation of the equipment, the Company reserves the right not to proceed with installation. In such circumstances, delivery may be refused and the full hire charge may remain payable. This includes, but is not limited to, failure to disclose relevant site conditions such as height restrictions, stairs, narrow access, obstructions, excessive distance, or unsuitable surface types.

6.3 Once installed, equipment will remain in the agreed position and must not be moved, repositioned, or altered by the Client or any third party. Movement or interference with equipment may result in serious safety risks and may render the equipment unsafe. The Company accepts no liability for any injury, loss, or damage arising from unauthorised movement or alteration of equipment.

6.4 Where equipment is installed on hard standing, the Company may secure equipment using drilling and bolting methods where required for safety. This may result in minor surface marks or small holes. The Client acknowledges and accepts that the Company shall not be liable for any resulting cosmetic or structural damage arising from such installation methods. Where possible, alternative securing methods such as weights or tie-downs may be used at the Company’s discretion and subject to safety assessment.

6.5 The Client is responsible for ensuring appropriate supervision, crowd control, and safety management throughout the hire period, including the provision of fencing or barriers where equipment is located in public or unsupervised areas.

6.6 The Client must notify the Company prior to installation of any known or suspected underground services, including but not limited to pipes, cables, or utilities. The Company uses ground securing equipment, including pegs of up to approximately 500mm in length. The Company shall not be liable for any damage to underground services that were not disclosed in advance.

6.7 Where delivery or installation requires access through a property or building, the Company will take reasonable care. However, the Client acknowledges that the Company shall not be liable for minor accidental damage that may occur during access or installation, provided such damage was not caused by negligence.

7. Power Requirements and Petrol Blowers

7.1 Most equipment supplied by the Company requires a continuous electrical power supply to operate. This is typically a standard 13-amp 3-pin socket, and in some cases a 16-amp supply. The number of power sockets required will depend on the quantity and type of equipment booked. The Client is responsible for ensuring adequate power supply is available at the venue and should seek clarification from the Company or venue if unsure.

7.2 The Company supplies extension leads up to 25 metres as standard. Extended lengths up to a maximum of 45 metres may be available upon request at the time of booking. Where the distance exceeds 45 metres, a petrol blower or alternative power solution may be required, which may incur an additional charge.

7.3 It is the Client’s responsibility to ensure that suitable power access, extension leads, and/or petrol blower requirements are correctly selected at the time of booking. The Company shall not be liable for failure to operate equipment where insufficient power supply, inadequate sockets, or unsuitable cabling has been provided by the Client or venue. Where a petrol blower is required but not booked in advance, the Company may, where possible, provide this at an additional cost or otherwise decline installation.

7.4 Petrol blowers may be supplied by third-party providers. While the Company will use reasonable care in selecting equipment, it cannot accept liability for delays or disruption caused by mechanical failure or breakdown of third-party equipment. The Company will, where reasonably possible, assist in resolving issues or providing a replacement.

7.5 Petrol blowers are supplied with a full tank of fuel, which typically lasts between approximately 2.5 and 4.5 hours depending on usage and equipment load. The Client will be shown how to safely operate and, where applicable, refuel the equipment. Additional fuel may be supplied upon advance request and may be subject to an additional charge.

7.6 Where generators or petrol blowers are supplied on a dry hire basis, the Client is responsible for ensuring that appropriate fuel levels are maintained throughout the hire period. Fuel levels should be monitored regularly and should not be allowed to fall below one-quarter of a tank to prevent operational issues or damage.

7.7 Where the Client supplies their own generator, power source, or petrol blower, it is the Client’s responsibility to ensure that the equipment is suitable, adequately rated, and compatible with the hired equipment. The Client must also ensure the correct number of sockets, leads, and connectors are available. The Company strongly recommends that a backup power source is available. The Company accepts no liability for failure of Client-supplied power equipment or resulting disruption.

8. Health and Safety and Supervision

8.1 By placing a booking, the Client confirms that they have read, understood, and accepted all relevant health and safety documentation provided by the Company and, where applicable, the venue. This includes insurance information, risk assessments, and safety guidance available via the Company’s website or upon request.

Any restrictions or conditions imposed after booking which were not disclosed at the time of booking and confirmed in writing by the Company shall not be accepted as a valid reason for cancellation, and standard cancellation terms shall apply.

8.2 The Client must ensure that all users comply with age, height, and safety restrictions at all times. Users must not exceed the recommended height limits of inflatable sides. Equipment must not be overcrowded, and users must not climb, hang, or sit on sides, walls, steps, or entrances. Entry and exit points must remain clear at all times.

8.3 All users must remove shoes, badges, jewellery, belts, glasses, loose items, and any sharp objects prior to use.

8.4 No items may be taken onto or used on the equipment that may cause damage or contamination. This includes, but is not limited to, face paint, sharp objects, animals, toys, confetti, party poppers, streamers, glitter, gum, food, drink, and liquids.

Where equipment is returned in a heavily soiled or contaminated condition, the Company reserves the right to charge the Client a cleaning fee starting from £30 per item, up to the full replacement or repair cost where applicable, plus any loss of hire incurred. The Client will be notified prior to any charge being processed.

8.5 Equipment must be kept dry and in a clean condition at all times. Water, hoses, water bombs, paddling pools, or similar items must not be used unless explicitly agreed in writing. Where equipment is returned wet, soiled, or requiring additional cleaning or drying, a reasonable cleaning or drying charge may be applied per item.

8.6 No tape, adhesives, posters, decorations, banners, balloon arches, or similar items may be attached to the equipment without prior written permission from the Company. The Client may be liable for any damage caused as a result of unauthorised attachments.

8.7 Smoking is strictly prohibited on or near any hired equipment. The Client must also ensure that users are not under the influence of alcohol or drugs while using the equipment.

8.8 The blower and ventilation system must remain unobstructed at all times. Obstruction of airflow may cause deflation and potential safety risks.

8.9 All equipment must be supervised at all times by a responsible adult aged 18 or over. Certain larger items or events may require additional supervision at entry and exit points. Where the Client does not wish to provide supervision, event staff may be supplied by the Company at an additional cost and subject to availability.

8.10 Where Company staff are provided, they are responsible solely for the safe operation of the equipment. They are not responsible for supervising children, managing personal belongings, or overseeing venue property. Queue or crowd management is not included unless specifically agreed in advance.

8.11 The Company reserves the right to cease use, remove, or shut down any equipment where it reasonably believes that continued use may present a safety risk, misuse, or breach of these Terms. In such circumstances, no refund shall be due.

9. Liability and Insurance

9.1 The Company holds public liability insurance up to £5,000,000. This insurance relates to the Company’s provision and operation of equipment only and does not extend to general supervision of users or third-party behaviour. The Client is responsible for ensuring appropriate supervision and, where necessary, additional insurance coverage for participants and members of the public.

9.2 All users participate in the use of hired equipment at their own risk. The Client is responsible for ensuring that all users comply with the safety instructions provided by the Company.

9.3 The Client shall be responsible for any loss of, theft of, or damage to the Company’s equipment during the hire period (including loading, unloading, and overnight hire where applicable), except where caused by fair wear and tear or negligence by the Company. Where damage or loss occurs, the Client will be notified of the cost of repair or replacement and payment may be recovered from the payment method held on file following prior notification.

9.4 To the fullest extent permitted by law, the Client agrees to indemnify the Company against any claims, losses, or damages arising from the use of the equipment, including but not limited to property damage, personal injury, or third-party claims, except where such claims arise directly from the Company’s negligence or breach of statutory duty.

10. Weather

10.1 The Company operates in most weather conditions and will attend bookings as scheduled wherever reasonably possible. The Company shall not be liable for adverse weather conditions occurring before or during the hire period, and no refund or reduction in charges shall be due as a result of weather conditions beyond the Company’s control, except where otherwise stated in these Terms or required by law.

The Company reserves the right to cancel or postpone a booking where weather conditions are deemed unsafe for operation.

10.2 For inflatable equipment, operation must cease if wind speeds exceed 24mph (38km/h) in open or exposed areas. Equipment must be switched off and secured until wind speeds reduce to safe levels.

Where available, wind speed should be monitored using an appropriate measuring device (anemometer). These restrictions are in place in accordance with relevant safety standards to minimise risk of injury or damage.

Where a booking is cancelled or curtailed due to unsafe wind conditions, the Company will not be liable for compensation. The Client may be offered, at the Company’s discretion and subject to availability, a one-time transfer of the booking to an alternative date within 30 days of the original hire date.

10.3 In light rain conditions, equipment may continue to operate at the Client’s discretion, provided that all electrical connections remain protected and safety guidance is followed. Electrical components must never be exposed to standing water or unsafe conditions.

In the event of heavy rain, thunder, or any weather condition that may create a safety risk, the equipment must be switched off immediately and not used until conditions improve.

The Client is responsible for ensuring equipment is not used in unsafe weather conditions and must follow all safety instructions provided by the Company. If in doubt, the Client must cease use and contact the Company for guidance.

11. Quotes, Deposits, Payments, Balances and Prices

11.1 All prices displayed on the Company’s website or promotional materials are subject to change without prior notice. However, confirmed bookings will be honoured at the price agreed at the time of booking.

11.2 Written quotations are valid for 7 days unless otherwise stated. The Company reserves the right to withdraw or amend a quotation after this period.

11.3 All bookings require a minimum holding deposit of £30, payable at the time of booking to secure the date and equipment. Bookings are not confirmed until the deposit has been received.

11.4 Holding deposits are non-refundable and non-transferable, except where otherwise required by law.

11.5 Holding deposits are date- and item-specific. Any changes to the booking may require a new deposit and may be treated as a new booking, subject to availability.

11.6 The Company uses a secure third-party payment provider (e.g. Square) to process and store payment details. Where the Client has provided authorisation, the Company may use stored card details to collect outstanding balances or charges relating to the booking, including but not limited to damage, loss, additional services, or cleaning fees.

The Client will be notified prior to any additional charge being processed, except where immediate action is reasonably required to recover agreed contractual charges. By placing a booking, the Client confirms consent to such payment processing in accordance with these Terms and Conditions.

11.7 The Company does not offer credit facilities. All outstanding balances must be paid in full prior to the hire date or upon delivery, as agreed at the time of booking. Failure to pay may result in cancellation of the booking and recovery action for any outstanding sums, including interest where legally applicable.

11.8 A card processing fee of 3.5% may be applied to card payments to cover transaction and handling costs, where permitted by law.

11.9 Miscellaneous Charges

The Client may be charged for loss, damage, or additional cleaning requirements arising during the hire period, including but not limited to:

Cleaning charges from £30 per item, up to the full replacement cost where applicable, plus loss of hire where equipment is unavailable for future bookings.
Lost items (e.g. footballs): £10–£40 per item depending on type.
Velcro accessories (balls, darts, axes): £25–£40 per item.
Ball pit balls not returned in the correct condition or location: from £20.
Equipment made excessively wet due to misuse (e.g. hoses, pools, water play not agreed): from £50 per item.
Contamination from face paint, food, drink, or similar substances: cleaning fee from £35 up to replacement cost where necessary.
Damage to equipment: repair or replacement cost plus loss of hire where applicable.

All charges will be assessed reasonably by the Company and communicated to the Client prior to any payment being taken where practicable.

12. Cancellations

12.1 If the Client cancels their booking within 24 hours of the hire date, any monies paid, including any holding deposit, booking fee, or hire fee, shall be forfeited and no refund shall be due.

The Client acknowledges that these charges represent a reasonable estimate of the Company's losses, costs, and lost business opportunities arising from the cancellation. The Client further acknowledges that the Company will have incurred costs and committed resources in preparation for the booking, including, but not limited to, administration, staffing, scheduling, loading and unloading of equipment, vehicle allocation, delivery planning, reservation of stock and equipment, and the loss of alternative booking opportunities.

12.2 If the Client has paid in full by bank transfer, debit card, or credit card and cancels more than 24 hours before the hire date, no refund shall be provided in accordance with these Terms and Conditions. However, the Company may, at its sole discretion and subject to availability, offer a one-time transfer of the booking to an alternative date within 30 days of the original hire date.

12.3 If you have paid a deposit or booking fee to hold your item/s and you decide to cancel for any reason, your amount paid will be forfeited.

Accordingly, the full hire charge shall remain due and payable. Company reserves the right to recover any outstanding monies owed by any lawful means available.

12.4 If the Client cancels the booking upon the Company's arrival at the venue or delivery address, the full hire amount shall become immediately due and payable.

12.5 If the Company is unable to proceed with the booking due to circumstances caused by the Client, the full hire amount shall remain payable. Such circumstances include, but are not limited to:

The garden, hall, venue, or hired space being too small, unsuitable, or otherwise unfit for the equipment booked.
The venue, access routes, or available space differing materially from the description provided at the time of booking.
Equipment being unable to fit through doorways, gates, access points, or within the available space.
Any other circumstance caused by the Client which prevents the Company from safely, reasonably, or practically performing the booking.
The Client making a duplicate booking.
The Client booking an incorrect date, time, or venue.
The Client changing their mind.
The Client failing to cancel the booking before the applicable cancellation period.

12.6 Rain Cancellation Policy

The Client may cancel on the morning of the hire date only if it is actively raining at the time of cancellation. Any such cancellation must be made before the Company's delivery driver arrives at the venue.

Where the Client cancels under this clause, all monies paid shall be forfeited. However, where the booking has been paid in full, the Company may, at its sole discretion and subject to availability, offer an alternative hire date.

If it is not raining at the time of cancellation and the Client wishes to cancel due to a weather forecast, anticipated adverse weather, or the possibility of rain later in the day, the full hire amount shall remain due, payable, and recoverable by the Company.

12.7 Any refund issued by the Company shall be entirely discretionary and shall not create any obligation for the Company to issue refunds in similar circumstances in the future. Any refund may be subject to administration, processing, handling, transaction, and loss-of-hire fees. Holding deposits, booking fees, and hire fees are non-refundable unless otherwise agreed in writing by the Company or where required by law.

12.8 Force Majeure

All contracts between the Client and the Company are subject to force majeure. The Company shall not be liable for any failure, delay, cancellation, or inability to perform its obligations where such failure arises from circumstances beyond its reasonable control, including, but not limited to, extreme weather, acts of God, fire, flood, epidemic, pandemic, government restrictions, civil disturbance, transport disruption, utility failures, supplier failures, or equipment failure beyond the Company's reasonable control.

12.9 Any outstanding payments owed by the Client may be charged to the payment card held on file where the Client has provided authority for such charges. The Client will be notified by telephone, text message, or email before any charge is processed, and an invoice and receipt will be provided.

13. Complaints and Problems

13.1 In the unlikely event that the Client is dissatisfied with any aspect of the equipment or service, the Client must notify the delivery team and/or the Company’s booking office as soon as reasonably possible. Where concerns arise prior to or at the start of the hire, the Client should raise these before accepting use of the equipment wherever practicable.

13.2 If any issues arise during the hire period, the Client must report them to the Company promptly by telephone or text message so that the Company is given a reasonable opportunity to investigate and, where possible, resolve the matter.

Failure to notify the Company during the hire period may limit the Company’s ability to investigate the issue and may affect any entitlement to remedies, to the extent permitted by law.

The Company will not accept liability for complaints raised after the hire period where the Company has not been given a reasonable opportunity to inspect or address the issue at the time it occurred, except where required by law.

13.3 The Company strongly advises that Clients do not proceed with the hire if they are not satisfied with the condition or suitability of the equipment at the time of delivery.

13.4 The Company aims to resolve issues fairly and promptly in all cases and encourages Clients to communicate concerns as early as possible.

IMPORTANT NOTICE: The Client is strongly advised to ensure they are satisfied with all terms and conditions prior to booking. By confirming a booking, the Client agrees to be bound by these Terms and Conditions in full.

Privacy Notice (Data Protection)

1. Our Privacy Commitment

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only use your personal information where we have a lawful basis to do so, including:

To perform a contract with you
Where we are required to comply with a legal obligation
Where it is necessary for our legitimate business interests
Where you have provided consent

2. How We Use Your Information

We may use your personal information for the following purposes:

To manage and maintain our customer records
To process and fulfil bookings, deliveries, and cancellations
To communicate with you regarding your booking
To process payments and manage accounts, including any outstanding balances
To recover monies owed to us
To develop and improve our products, services, and pricing
To manage risk, safety, and prevent fraud or misuse
To comply with legal and regulatory obligations
To respond to enquiries, feedback, or complaints

Where appropriate, we may also use anonymised data for business analysis and service improvement.

3. Marketing Communications

We may contact you about our services where we have a lawful basis to do so. You can opt out of marketing communications at any time.

We will not sell your personal data to third parties.

4. Sharing Your Data

We may share your data with trusted third-party service providers where necessary to operate our business, such as payment processors, booking systems, or delivery platforms. These providers are required to handle your data securely and in compliance with data protection law.

5. Your Rights

Under data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally applicable)
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

6. Contacting You

We may contact you by email, telephone, text message, or other reasonable communication methods in relation to your booking, payments, or service updates.

We will not contact you for unrelated purposes without appropriate lawful basis or consent.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

8. Updates to This Notice

We may update this Privacy Notice from time to time. Any updates will be made available upon request or via our website.